Q&A

How long does shipping take?

Since we have some products that are made to order shipping can vary between one to four weeks. If you are worried just contact us and we´ll check your order.

General return information

FLEUR d'IRIS has a 14-day return policy: you have 14 days from when your order is delivered to ship it back to us for a refund. Any claim regarding the delivery of the product(s) must be submitted within 14 days following receipt of the product(s). They must be sent in their original condition (packaging, accessories, tag, etc.). Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks of the return of product(s) are borne by the sender. To accept the return, the product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, and accompanied by all of its accessories.